policies and payment
Booking
We are always excited to see you at our studio!
Our services are by appointment only. The best way to book is online. We require your name, phone number, email address, and a valid major credit card in order to hold your appointment. Your card is not charged until after the appointment is fulfilled. You can also choose to pay with an alternative method at the time of checkout. If you’re not able to provide the information necessary to schedule the appointment, we unfortunately can’t book the appointment for you.
Forms of Payment
We accept all major credit cards, FSA/HSA cards, Apple Pay, and cash, although we are unable to make change.
Gratuities
Tipping is never expected, but always sincerely appreciated by therapists when received. If you decide to leave a tip, it can be either in cash or via Venmo or CashApp
Gift Certificates
Gift certificates make wonderful and unique gifts for any special occasion, holiday, or cause for celebration and can be purchased for a specific or for any amount.
Please note gift cards are not refundable or redeemable for cash or credit.
Cancellation
To serve you the best that we can, we work to keep our availability accurate. We will send you an appointment reminder 48 hours prior to your session.
If, for any reason, you are unable to make your appointment, we ask that you cancel your appointment 24 hours prior to its start time. You can cancel online through the booking software, Massagebook, as well as by calling, emailing, or texting. You will be charged 35% of the total appointment cost for appointments canceled within less than 24 hours. You will be charged 100% of the service cost for abandoned (no-show) appointments.
This policy helps us to pay the therapists who would have been able to take on other clients if the appointment had been canceled in advance. We respect our therapists’ time and effort and we ask that you do the same
Rescheduling
We understand that sometimes work runs late or emergencies come up. We try to work with you as much as we can to accommodate any rescheduling requests.
Rescheduling within the same day – if we have an opening later that day, we’d be happy to move your appointment to a later time the same day. If not, please, see below.
Rescheduling for another day within less than 24 hours – if you need to reschedule for another day within less than 24 hours of your appointment, it will be treated as a late cancellation and you will be charged 35% of the total appointment cost.
Last-Minute Scheduling & Waitlist
Sometimes, last-minute cancellations happen. If you are trying to book within the same day but we are fully booked, we might have a spot open up last minute. We can put you on the last-minute notification list, just let us know.
If you are looking to get in within a certain time frame or on a specific day/with a specific therapist, we will put you on the waitlist.
Inclement Weather
During inclement weather our studio will be closed. We will post ‘the inclement weather hours’ to the company’s website home page and will call/text you to reschedule. If our studio is open, we honor all appointments and cancellation/rescheduling policies. If you believe that it would be unsafe or impossible for you to travel to the studio, please refrain from booking an appointment until the weather conditions improve and you determine that you can safely make it.
Insurance
At present, we don’t accept insurance for our services, however, we can issue a detailed superbill for you to submit to your insurance company for reimbursement. Just ask for one during checkout. We accept FSA and HSA cards.
License to Practice
We are fully licensed to practice massage therapy in Washington, D.C. We are also certified by the National Board for Therapeutic Massage and Bodywork.